Desk Knowledge Base

Most of all a knowledge base should build upon itself to coalesce into an educational archive that s accessible and practical.

Desk knowledge base.

Welcome to the autodesk knowledge network. Can t access your account. It must answer common questions efficiently to save customers time and confusion. The most common knowledge base is the internet a place millions of users turn to each day for insights on a vast variety of topics.

That s why a knowledge base is a crucial part of any company s customer experience strategy. Email phone or skype. A knowledge base kbase is an organized repository of relevant data structured with it best practices and knowledge gained from practical experiences. A full fledged kbase will help improve agent productivity and customer satisfaction.

Except where otherwise noted work provided on autodesk knowledge network is licensed under a creative commons attribution noncommercial sharealike 3 0 unported license. 10 great knowledge base examples. Using it is powerful. Please see the autodesk creative commons faq for more information.

Knowledge base best practice tips. Zoho desk is the industry s first context aware help desk software that helps businesses focus on the customer. Learn the six steps to build an effective help desk knowledge base for your business. You only need to pay for people who are adding editing content.

Writing effective help desk knowledge base articles. And there is an option to have your knowledge base wiki faq limited to customers or open to the public. Support teams know the most about customer issues and the best way to solve them. After you set up confluence as a knowledge base for service desk your customers can browse that content for free.

You may wish to set role restrictions to agents only. From top to bottom a knowledge base should be educational motivational and organized. Find tutorials documentation downloads troubleshooting articles.